Frequently Asked Questions
What products does Zozeen offer?
Zozeen offers carefully selected Yemeni botanical powders for natural hair colouring and hair and body care, including henna, katam and sidr.
Are Zozeen products free from additives?
Our henna, katam and sidr powders contain no artificial colours, fragrances, preservatives or fillers. Please check the individual product page for the complete ingredient information.
Where are Zozeen’s botanical powders sourced?
Our henna, katam and sidr powders are sourced from Yemen and selected for their quality and traditional uses.
How do I use henna, katam or sidr powder?
Preparation and application methods vary by product. Please follow the directions provided on the individual product page and product packaging before use.
Does katam need to be used with henna?
Katam is traditionally combined with henna. The proportions and application method can be adjusted depending on the desired shade and the starting hair colour. Please refer to the katam product instructions for complete guidance.
Can the final hair colour vary?
Yes. Results from botanical hair colour powders may vary depending on the starting hair colour, hair condition, mixture proportions and application time.
How is sidr powder used?
Sidr powder is traditionally used as part of natural hair and body care routines. It can be mixed with water to create a cleansing paste for the hair, scalp or skin. Please follow the full directions on the product page and packaging.
How long does order processing take?
Orders are normally processed and prepared within 1–3 business days after payment confirmation. Processing may take slightly longer during busy periods, promotions or holidays.
How long does delivery take?
Delivery within Europe normally takes 3–7 business days after the order has been shipped. Delivery times may vary depending on the destination, shipping provider and circumstances beyond our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number using the email address or contact information provided during checkout.
How much does shipping cost?
Shipping fees are calculated at checkout and displayed before you complete your purchase.
What is your return policy?
You may request a return within 14 days after receiving your order. To qualify, the product must be unused, unopened and in its original sealed packaging. Opened or used personal care products cannot be returned for hygiene and safety reasons unless they are defective, damaged or were sent in error.
What should I do if my order arrives damaged or incorrect?
Please contact us immediately at info@zozeen.eu if an item arrives defective or damaged, or if you receive the wrong product. Include your order information so we can investigate and assist you.
How can I contact Zozeen?
You can contact us through our Contact Us page or by email at info@zozeen.eu.